On 7th Jan, my mom was admitted to UKM hospital in Cheras. The service that we gotten was appalling particularly at the A&E department. (Accident & Emergency). To start off, they were tardy and slow in their investigation on the cause of my mom's ailment. Then, they are rude and unsympathetic towards the patients under their care..what kind of service oriented medical personnel are these???
There was a staff nurse that stood out like a sore thumb, pure racist! Each time she sees me, she barks at me to wait outside till I'm called. But, just across my mom's bed, a family of 4 (her own race) were standing around their dad/husband, yet they were left to themselves, not once were they asked to leave the A&E room. I had wanted to tell her off as I'm a tax payer and shouldn't be treated so rudely when she IS in the service industry. But I had to bite my tongue as my mom's needs surpass mine. Also, I was afraid that they will treat her badly when I've gone away. The last straw was when the nurse paged for me and sweetly said " we need urine sample, there's the kidney pan, get your mom's urine'. I said, "shouldn't this be your task?". She replied rudely " can't you see we are busy and short handed?". I had wanted to give her a piece of my mind but I held on for the sake of my mom. ArrrrgggHhhhhhhHHH!! She is lucky I didn't get to see her name or her face as she was wearing a face mask and wrapped with a plastic apron. In any case, I wouldn't want to waste my energy on her for she's not even worth my two cents worth! BAH!!
We registered at the A&E at about 12.30pm. Treatment was given at about 2pm. We only managed to get to the medical wards by 11.45pm!!! Can you believe that?? I seriously am still shocked by the way things are being carried out. Is this the kind of service we get from our government hospital? It is simply too ABSURD!! However, I need to laud a middle east doctor and a staff nurse that were empathetic and concern for my predicament as no one could tell me when my mom can be warded/discharge/need follow up. I wish to thank Dr. Ahmed and staff nurse Nurul Shikin for being there for us - THANK YOU!!
I thank god that my patience and calmness paid off. Things improved much after mom was warded. The nurses were pleasant, attentive and supportive of all patients irrespective of race. KUDOs to all the medical staff in 6E that attended patients from bed 1-6. The staff nurse from A&E should go back to class and relearn her objective to be a nurse as well as go for training to improve on her EQ! Seriously...she's in desperate need of counseling and help.
Mom is still in hospital as I write. She has to undergo so many blood sample takes that there isn't any area left in both arms for them to take nor for IV drip. Now, the doctors have resorted to give drips from the feet (both have been punctured). Her hands are so swollen I teased her that she can box without gloves simply because her hands has bloated to twice its size!! Poor thing, I do feel for her.
Finally, the food served in the hospital is atrocious!! Even as a healthy person, the food is so unappealing what more to a ailing person. I did sample the food. Everything is blanched!! There's no salt, pepper or anything for the matter....how can the cooks expect a human being with 5 senses (sour, salty, sweet, bitter and now a fifth taste "umami") feel appetizing enough to savor these tasteless dishes meal after meal? Are they nuts??
The saddest part is that each time the orderly comes to collect food remnants, most trays are full/untouched...what a waste to throw food away but what choice has the patients got? To resort to their next of kin to bring food from home or take away food so that patients has the strength to rebuild their antibodies to fight against whatever ailments they encounter, else...relying on hospital food which they rather starve than eat! It's the same kind of food served to me when I gave birth to my daughter in 1987!! Com'on....haven't we learned anything yet???
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